Family run business offering bespoke care to honour your loved ones resting places in Berkshire & Oxfordshire
Family run business offering bespoke care to honour your loved ones resting places in Berkshire & Oxfordshire
Operating in the heart of Royal Berkshire and Oxfordshire, we pride ourselves on offering compassionate and bespoke grave maintenance services. From the first initial email to the finished service, you can trust us with the care of your loved one's grave. We promise to offer a gentle and stress-free service.
Our main services include a Headstone only clean, a Full grave clean and tidy or any of our Subscription cleans. We also offer a wide range of extras that you can have included with your maintenance or Remembrance visit- please ask us for this and we would be more than happy to share our product listing with you.
Please reach us at info@berkshirememorialcare.co.uk if you cannot find the answer to your question.
We are currently offering various different types of services, these include a Headstone only clean, or a more in-depth clean which includes a full grave clean and tidy. We also offer subscription clean visits such as 3 months, 6 months or 12 months. We do offer also replacement of Glass or Stone chippings (depending on certain Church/ cemetery regulations- we can check this for you) as well as Remembrance/ Anniversary visits. More details can be found on our 'Services' page or please feel free to drop us an email.
You can either send us an email with your requirements, and we will send you a booking form to complete. Or you can complete our booking form via our website page 'Book now' and this will be sent straight to us- we will be in contact within 48 hours.
We currently offer x3 different Subscription Clean services. These include 3 months, 6 months or yearly. Each clean can be tailored to your needs. Please take a look at our 'Subscription Packages' section on our website for more detail or send us an email.
We currently cover all areas of Berkshire and Oxfordshire. Please check with us as we may be able to visit outside of these areas.
We will be in contact within 24 hours of your visit to confirm. We will then send you official confirmation with a before and after photo via email or SMS Messaging (not WhatsApp) the choice is yours. We can discuss how you will like to receive your confirmation.
We kindly accept bank transfers only- all details of payment will be included on your invoice.
We never ask for payment up front. Instead, we please request for a 20% deposit up to a day before your visit is due to take place and the remaining balance paid 3 days after work has completed. All details will be included on both your quote and invoice. Payments for our Subscription cleans work slightly different, please see our 'Subscription packages' section on our website.
No. We never undertake any work without an agreed quote and your go ahead (unless you have one of our fixed price services), so you are safe in the knowledge that you know what you are paying for. We like to pride ourselves on being an honest and gentle company due to the nature of our work, without worry or stress.
If you cancel before we attend the first clean or a one-off clean then we can process a full refund to your original payment method. If we have already attended and carried out the clean then we are unfortunately unable to offer a refund. We will confirm the clean has taken place likely on the evening of your visit.
Absolutely! We have an additional extras list with photos of our beautiful arrangements and flowers you can add onto either our Full Grave clean, Remembrance/ Anniversary visit or the replacement Stone & Glass chippings services. Please note for the standard Headstone Only clean we do not include any extras.
We are currently not in a position to be able to offer re-lettering or re-levelling services but this is something we are working very hard to include towards the future of Berkshire Memorial Care!
No, family and friends do not need to be present. In-fact, on the day of your scheduled visit, we kindly ask that family and friends avoid visiting the gravesite. This gives our team the necessary room to work safely while also meeting health, safety, and insurance requirements. Above all, we want to prevent any distress, as the memorial may look temporarily untidy during the course of the work.
Yes, this is a very important part. All of this is taken care of prior to your visit and nothing you will need to worry about. If we do have any concerns we will be in contact with you immediately before your visit takes place. Usually work permits are not required. But if so, we will organise for us to obtain the correct permit for works with the cemetery management directly so you don't need to worry. Rest assured there is no additional charge for a permit fee if your visit requires one.